Please read these Terms & Conditions ("Terms") carefully before purchasing or using Built To Fit™ ("the Service"). By purchasing, accessing, or participating in the Service, you agree to be bound by these Terms.
By purchasing Built To Fit™, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and are purchasing the Service for yourself or on behalf of a business you are authorized to represent. Completing checkout constitutes your acceptance of these Terms.
Built To Fit™ is a 30-day strategic advisory engagement provided by Crowns & Crooks LLC, built around:
Four (4) one-on-one strategy calls
Research performed on behalf of the client
Business-model and offer alignment work
A final Expert to Offer™ report
SENT Framework handoff
Crowns & Crooks LLC may reasonably adjust the format or delivery method of the Service (for example, the platform used for calls) without changing the overall scope described above.
Payment for Built To Fit™ is the price displayed and agreed to at checkout, processed online through GoHighLevel with payment processing handled by Stripe. By submitting payment, you authorize Crowns & Crooks LLC to charge the payment method you provide for that amount. The price you pay at checkout is the price that applies to your engagement, even if pricing changes for future clients.
Crowns & Crooks LLC offers the following guarantee:
"If you go through the entire Built To Fit™ process and you do not believe we delivered on our promise, you can request a refund."
Completing the process means completing the onboarding questionnaire and participating in all four strategy calls.
Refund requests may only be submitted after Call 4 has taken place, and must be received within 30 days of the date Call 4 is completed. Requests submitted before Call 4 or after the 30-day window are not covered by this guarantee.
To request a refund, contact us at [email protected].
Getting the intended value from Built To Fit™ depends on your participation. You agree to:
Provide accurate and complete information during onboarding and throughout the engagement
Complete the onboarding questionnaire
Participate in all four strategy calls
Engage actively in discussions and decision-making
Review and implement recommendations at your own discretion
Delays or gaps caused by incomplete information or lack of participation may affect the outcome of the engagement and your ability to complete the process described in Section 4.
After purchase, you will complete the onboarding questionnaire and schedule your first strategy call. We understand that scheduling conflicts happen. Reasonable rescheduling requests will be handled in good faith at Crowns & Crooks LLC's discretion, with the goal of keeping your engagement on track within the 30-day timeline where possible.
Crowns & Crooks LLC retains full ownership of its proprietary frameworks, methods, templates, systems, and materials, including the TENT Method™, the SENT Framework, and all underlying tools and processes used to deliver the Service. These may not be copied, resold, redistributed, publicly republished, or represented as your own.
You are free to use your personalized final report, offer architecture, positioning, and business recommendations — the client-specific work product created for you during your engagement — in your own business, without restriction.
Crowns & Crooks LLC will treat information you share during the engagement — including business details discussed on calls and in onboarding materials — as confidential and will not disclose it to third parties, except as needed to deliver the Service (see the Privacy Policy for details on service providers) or as required by law.
Crowns & Crooks LLC may use anonymized or generalized lessons, patterns, and insights drawn from client engagements for internal purposes, such as improving the Service, provided that no client is identified and no confidential client information is disclosed.
You agree to keep Crowns & Crooks LLC's proprietary frameworks, methods, and materials confidential and not share them outside your own business use.
You agree to use the Service and any related communication channels (calls, email, scheduling tools) respectfully and lawfully, and not to submit false information or use the Service for any unlawful purpose.
Crowns & Crooks LLC does not guarantee any specific outcome, including revenue, sales, client acquisition, business growth, or general business success. Results depend on many factors outside our control, including your market, effort, and implementation. Any results discussed or referenced in marketing materials are not a promise of similar results for you.
Crowns & Crooks LLC is committed to delivering the Service as described in Section 2. Beyond that commitment and the guarantee in Section 4, the Service is provided without additional warranties, express or implied. Crowns & Crooks LLC does not provide legal, tax, accounting, investment, or financial advice, and nothing delivered through Expert to Offer™ should be treated as such advice. You should consult a qualified professional for those matters.
To the maximum extent permitted by law, Crowns & Crooks LLC's total liability arising out of or related to the Service is limited to the amount you paid for the Service. Crowns & Crooks LLC is not liable for indirect, incidental, consequential, or special damages, including lost profits or lost business opportunities, arising from your use of or participation in the Service. Nothing in this section limits your rights under the guarantee in Section 4.
You agree to indemnify and hold harmless Crowns & Crooks LLC, its owners, and representatives from claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or from business decisions you independently make based on recommendations provided through the Service.
Crowns & Crooks LLC may terminate or refuse the Service to any client who engages in abusive, unlawful, fraudulent, or materially disruptive behavior. If an engagement is terminated on these grounds, the guarantee described in Section 4 does not apply.
These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles.
Crowns & Crooks LLC may update these Terms from time to time for future clients. The Terms in effect at the time of your purchase govern your engagement, unless you and Crowns & Crooks LLC mutually agree otherwise in writing.
Questions about these Terms can be directed to:
Crowns & Crooks LLC Email: [email protected]